Cancellation & Refund Policy
Effective August 25, 2026. This policy applies to individual PDFLLM Pro subscriptions.
Canceling a subscription
You may cancel before the next billing date. Cancellation stops future renewal, and Pro access normally continues through the paid period. If self-service cancellation is not yet available in your account, contact support below from your registered email and we will assist.
First-payment refunds
You may request a refund within seven calendar days after your first subscription payment. Email us from your registered address with the account email, Waffo order or transaction reference, payment date, and a brief reason. We normally review complete requests within five business days; settlement timing is determined by Waffo, the payment method, and your bank.
Substantial use, renewals, and repeat requests
Where permitted by law, refunds may be denied after substantial use or where abuse or fraud is suspected. Renewals are not automatically refundable, but we will review an accidental renewal if you contact us within seven days of the charge and have not substantially used the renewed period.
Service failures and duplicate charges
If a PDFLLM failure prevents delivery of the paid service, or if a charge is duplicated or incorrect, contact us promptly. Once verified, we will coordinate with Waffo as merchant of record on a refund, correction, or reasonable remedy.
Mandatory consumer rights
This policy does not limit non-waivable cooling-off, refund, or consumer rights where you live. If applicable law or Waffo’s obligations as merchant of record provide stronger protection, that protection prevails.
Contact the operator
PDFLLM is operated by Tree, an independent developer based in Asia. joker218313@gmail.com